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Appointment Policy

Our Commitment to Create Exclusiveness Salon Experience

Appointment Requested from our Booking Site:

The email confirmation you received after your appointment submitted is NOT an final confirmation, our customer service team will confirm via WhatsApp or Email address from customerservice@lecouleurbeautybar.com once we received the 50% deposit per our requirement. If you are booking an appointment with Gift Card, please proceed to below Gift Card Policy session instead.

 

50% deposit is required to officially confirm your appointment time slot as your appointment will be AUTOMATICALLY CANCELLED IF WE DO NOT RECEIVE DEPOSIT WITHIN 24 HOURS from the time you submit the appointment. For SAME DAY and NEXT DAY booking require deposit to be sent within 2 hours from the time you submit the appointment. Please send screenshot of deposit made on WhatsApp to 876-892-5828 and provide your name of the appointment.

 

Please make payment to one of below accounts:

 

First Caribbean Bank:

Name: Le’Couleur Beauty Bar Limited

Swift: FCIBJMKN

Branch Transit: 09748 / Liguenea branch

Account #:1002304743

Checking and Business account

 

 

Scotia Bank:

Name: Damion Lee

Swift: NOSCJMKN

Transit number: 90365 / Liguenea branch

Account number: 000844118

Saving Personal account

 

 50% Deposit or 50% of the gift card value is Non-refundable if:

 - Rescheduling / cancellation within 24 hours before the appointment

 - No-show

 - 15 mins passed your appointment time without notice.

Gift Card Policy:

 - Value is non-refundable and non-transferrable under any circumstances 

 - We do not give extension  based on the expiration date is written on the gift card

 - Not exchangeable to cash, nor refund of the balance on the gift card

 - The gift card can be used maximum twice to consume the entire gift card value, any balance will not be honored or refund after second used. 

 - Appointment availability is based on final confirmation via WhatsApp / Text Message / Email from our customer service team. WhatsApp / Text Message number is 876-326-8895, and email address is customerservice@lecouleurbeautybar.com

 - We do our best to accommodate all appointment request, but actual availability is based on confirmation from our customer service team via abovementioned communication channel. Thus, We reserve all right to modify, cancel, reschedule the appointment based on our actual availability when we reach out to confirm your appointment. Unfortunately, we will not issue refund if the requested time-slot is not available since sometimes it is out of our control as other clients request came in before you, and we must honor them first. We will do our best to find you next availability before the gift card is expired, but it is not guarantee if your schedule is inflexible. In an event that nothing is available that can fit your schedule, unfortunately we won't be able to refund or extend the gift card. So we encourage you to make appointment request at least 2 weeks advance if you have inflexible schedules to ensure we can accommodate your request.

 

Disclaimers: 

 - We kindly ask you to not bring any food to eat at our spa, as some of the space are common shared space while other clients also here enjoy the service. 

 - We recommend you to wear something comfortable to come in for your pedicure services, avoid tight pants / jeans in order to receive most benefit of the service

 - For everyone's safety concerned, the spa is monitored by surveillance cameras, except the private spa rooms.

 - We are unable to provide refund once you've left the spa, however, we are here to address any concerns

 - Our spa is designed with quiet atmosphere, please have private conversation or phone calls outside of our store to avoid disruption to other customers. Video chat in public area is prohibited if other clients are presence at the same time. 

 - If your nail service need any touch-up or fix-up within 3 business days, please come in for a complimentary service on the nails are actually have issue, under same color/design per your original appointment. After 3 business days, a standard fee applied. 

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